COLLECTION OF PERSONAL INFORMATION
As a health practice, The Clinic is required to collect sensitive personal information so that we can provide you or your child with an appropriate level of health-related services.
The Clinic collects this information from patients and their families and from third parties such as health care practitioners and schools.
When collecting personal information, The Clinic sometimes needs to ask sensitive questions so that we can provide an accurate diagnosis. The Clinic then ensures that we provide appropriate treatment or therapy for the right amount of time.
If a person refuses to provide The Clinic with certain sensitive personal information, we may not be able to provide them with an appropriate level of service.
- I offer outpatient care only. Private hospital admissions can be arranged for during business hours.
- Urgent appointments are a priority for existing patients.
- Unfortunately, phone support is not available, although reception can relay messages to clinicians between appointments.
- Appointment cancellation requires 48 hours’ notice, or a fee will apply.
THE CLINIC NEEDS TO KNOW OUR PATIENTS’ REAL NAMES
As a health practice, The Clinic ensures that our patients tell us their real name.
NOTIFICATION OF CERTAIN MATTERS
When collecting personal information, The Clinic will notify our patients of certain matters, such as test results, in a timely manner. This usually requires you to meet with one of the clinicians, so that we can properly interpret and explain the test results for you.